Terms and Conditions

Below we have set out our Terms and Conditions. Please ensure that you read and understand these carefully before placing an order with us.

Returns & Exchanges

For full details please consult our Shipping & Returns page.

Order Cancellations

Cancellations are accepted within 24 hours of placing your order. Please notify us by email and quote your name and order number. If your order has been dispatched, it is not possible to cancel your order. In this case, you will be responsible for returning your order to us and we will process your refund. If your order has not already been shipped we will be able to reverse your purchase in total.

 Order Returns

If we, BySophie have accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us by email within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 2 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse all monies, less any charges, paid by you for those goods.


For full details, please see our Shipping & Returns page. BySophie cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us. To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to dispatch, but we cannot guarantee changes can be made once an order is processed. 

Website Images

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

Data Protection

BySophie conforms to the Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outside of BySophie.